Shipping

Thank you for shopping with The Mane Edit London.

Please read the following information carefully before placing your order.

Processing Times

In-Stock Items

Orders containing in-stock items placed before 3:00pm (GMT/BST) on a working day will usually be dispatched the same day.

Orders placed after 3:00pm, on weekends or on public holidays will be processed on the next working day.

Pre-Order Items

Some products are available on a pre-order basis.

Pre-order items typically take 10–15 working days to be prepared and dispatched, although many orders may be fulfilled sooner depending on stock availability and processing times.

If your order contains both in-stock and pre-order items, your order may be shipped together once all items are ready unless otherwise agreed.

Custom Orders

Custom orders, including bespoke colours, lengths, textures or specially requested products, may require additional processing time.

Lead times for custom orders will vary and will be communicated where possible before dispatch.

Delivery Options

We currently offer:

Standard Delivery

Tracked First Class Delivery

Next Working Day Delivery

Available on eligible in-stock items ordered before the stated cut-off time.

Please note that selecting Next Working Day Delivery does not reduce the processing time required for pre-order or custom-made items.

Tracking Information

All orders are shipped using a tracked delivery service.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

Delivery Estimates

Delivery timeframes are estimates only and cannot be guaranteed.

While we will always do our best to ensure prompt dispatch, The Mane Edit London cannot be held responsible for delays caused by:

Postal or courier services
Customs clearance procedures
Severe weather conditions
Industrial action
Circumstances beyond our reasonable control

Shipping Costs

Shipping costs are calculated at checkout and are displayed before payment is completed.

Shipping charges are non-refundable once an order has been dispatched.

Incorrect Shipping Information

Customers are responsible for ensuring that shipping information is accurate at the time of purchase.

If an incorrect address is provided and an order has already been dispatched, we cannot guarantee recovery of the parcel and may not be able to offer a replacement or refund.